Appointment cancellation
- Please provide at least 24 hours’ notice to cancel or reschedule an appointment.
- Late cancellations and no-shows may result in the appointment or membership benefit being forfeited.
- Repeated no-shows or late cancellations may affect priority-booking privileges.
Membership cancellation
- Members may cancel before their next monthly billing date.
- Cancellation stops future recurring payments.
- Membership benefits remain active through the current paid billing period.
- Membership payments are non-refundable once the monthly billing cycle has processed.
- Unused appointments or benefits do not roll over into the following month.
- Memberships are personal and non-transferable.
How to cancel or reschedule
Use the link in your Square booking confirmation, or call The Groomer at (713) 539-8329.